Privacy Policy

Last updated: 12 September 2026

At Havoc, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit or make a purchase from havocclo.co.uk.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

Your name
Billing and delivery address
Email address
Telephone number, where provided
Order details
Payment and transaction information
Information you provide when contacting Customer Care
Technical information about your device and how you use our website

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

2. How We Use Your Information

We may use your information to:

Process and fulfil your orders
Take and process payments
Arrange delivery
Provide order updates and tracking information
Respond to customer enquiries
Process returns, refunds and exchanges
Improve our website, products and customer experience
Detect and prevent fraud or misuse
Meet our legal and regulatory obligations
Send marketing communications where permitted and, where required, with your consent

3. Lawful Basis

Depending on the circumstances, we may process your personal information because:

It is necessary to perform a contract with you, such as processing an order
We have a legal obligation to do so
You have given consent, where consent is required
Processing is necessary for our legitimate interests, provided those interests do not override your rights and freedoms

Where we rely on consent, you can withdraw that consent at any time.

4. Payment Information

Payments made through our website are processed by third-party payment providers.

Havoc does not need to receive or store your full payment card details where these are processed directly by the relevant payment provider.

Payment information is handled in accordance with the applicable payment provider's privacy and security practices.

5. Sharing Your Information

We may share relevant information with trusted service providers where necessary to operate our business, including:

Payment providers
Delivery and fulfilment providers
Shopify and technology providers
Customer service providers
Analytics and marketing providers, where applicable
Professional advisers or authorities where legally required

We do not sell your personal information.

6. International Transfers

Some of our service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling legal, accounting, tax, fraud-prevention and reporting requirements.

Retention periods may vary depending on the type of information and why we need it.