Returns & Refunds

We want you to feel confident when shopping with Havoc.

If you've changed your mind about an online purchase, UK consumer law generally gives you the right to cancel your order within 14 days of receiving your goods, without needing to provide a reason. You then normally have a further 14 days to return the goods.

How to Request a Return

To request a return, please contact us at:

support@havocclo.co.uk

Please include:

Your order number
The item or items you'd like to return
Confirmation that you wish to cancel or return the order

Our Customer Care team will provide you with the relevant return instructions.

Items Returned Due to Change of Mind

When exercising your statutory cancellation right, you are responsible for taking reasonable care of the goods while they are in your possession.

You may handle an item as reasonably necessary to inspect it, in the same way you would in a shop. For example, clothing may be tried on to check the fit.

Items should not be worn beyond what is reasonably necessary to inspect them.

Where permitted by law, a reduction in the refund may apply if the value of the goods has been diminished by handling beyond what is reasonably necessary to establish their nature, characteristics and functionality.

Return Postage

For a change-of-mind return, the cost of returning the goods is generally the customer's responsibility, unless we have agreed otherwise or applicable law requires otherwise.

If an item is faulty, damaged, incorrect or not as described, please contact us before returning it so that we can assist you.

Refunds

Once we receive your returned goods, we'll process your refund in accordance with applicable UK consumer law.

Where the statutory cancellation right applies, refunds are generally made within 14 days of receiving the returned goods, subject to the applicable legal requirements.

Where you cancel an order under the statutory cancellation rules, we'll refund the cost of standard delivery. If you selected a more expensive delivery option, we're generally only required to refund the equivalent standard delivery cost.

Refunds will normally be made using the original payment method.